Contact Groundspeak

Thanks for your interest in contacting Groundspeak, the company that runs the site. We get hundreds of emails each day, and as a three member team it is difficult to respond to each and every email in a prompt manner. We've separated out the types of inquiries we get each day, with some hints on how to resolve certain issues we see on a daily basis. If you can't find an answer to your question on the site, feel free to contact us directly.

Have a question? The first stop is the Groundspeak Help Center, where you can find answers to commonly asked questions.

PayPal and Shop Geocaching sites

If you have a question about subscriptions through PayPal, contact us directly. For orders at the Shop Geocaching storefront, contact Shop Geocaching. If you have an idea for a new item for sale, post it in the Groundspeak forums.

Groundspeak Premium Memberships (includes Charter Memberships)

Please contact us directly if you need any assistance with Charter Memberships. If you have additional feature suggestions, please post them in the Groundspeak forums under the " Features & Functions" topic. We monitor this forum on a daily basis.

If you do not receive your subscription ID after you subscribe on PayPal, check your transaction history on PayPal. We use the transaction ID from PayPal to activate your account (Starts with "S-"). Enter it into the subscription page to activate it.

General Questions

Before contacting the web site, please review the Frequently Asked Questions page to see if we have an answer for you. As we receive more questions we will add the answers to this page. If you do not see the answer, you can contact us directly and we'll try to assist you as quickly as possible.

If you have additional questions relating to GPS usage, what GPS unit to buy, or any other general questions, feel free to post a message in the forums. We have a growing community of players that know far more about these subjects than we do.

If you have a feature enhancement idea, post it to the Discussion Forum (you will need to be logged in). We do have a new feature list about a mile long, and prioritize changes as a result of this forum and the community demands.

Business Inquiries

If you are interested in advertising with us, or have an idea for a promotion through waymarking, feel free to contact us . We can provide location-based banner advertising, or creative promotions that engage the waymarking/geocaching community.

Snail Mail

If you prefer standard mail, you can send all inquiries to the following address:

837 N 34th Street
Suite 300
Seattle, WA 98103